30-Day Replacement Guarantee

We stand by our gear. Because we utilize an international dropshipping fulfillment model, we typically do not ask you to ship defective items back across the ocean.

If your item arrives materially defective, damaged, or incorrect, simply email us at info@thupload.com within 30 days of delivery with photos of the defect and your order number.

We will immediately issue a replacement or a refund based on the verifiable damage. Standard buyer’s remorse or sizing errors are evaluated on a case-by-case basis.