Contact Us
GET IN TOUCH
Have a question about your gear order, shipping times, or dropshipping returns? Our USA based support team is here to help you get back accurately onto the trail.
FREQUENTLY ASKED QUESTIONS
Where do you ship from?
We partner directly with high-quality global manufacturers and fulfill orders from our certified warehouses directly to your door in the USA.
How long does shipping take?
Standard dropship processing takes 1 to 3 days. USA delivery usually takes 7 to 15 business days depending on the item size and the carrier.
Do you offer returns?
Yes. We offer a secure 30 day money back guarantee. If your gear arrives damaged or incorrect, contact us at info@thupload.com with your order number and photos of the item within 30 days of delivery.
How can I track my order?
Once your gear ships, you will receive an email containing a live tracking number so you can follow your package straight to your campsite.
